How To File a Claim with Consumer Court

The Consumer may file case / claim before Consumer Court which is headed by the District & Session Judge / Additional District & Session Judge.

Steps for Filing Consumer Complaint:

15-Days Legal Notice to Service Provider:
Consumer should serve a fifteen days legal notice on plain paper to the provider of defective product or faulty service(s), as the case may be, stating therein that he / she / they will redress the damage suffered by him / her / them and consequently pay damages to the consumer within fifteen days of receipt of legal notice, otherwise the consumer may file a claim for redressal of his / her / their grievance before Consumer Court.

• Legal notice should be served to the manufacturers / sellers of product(s) and to the service provider, in case of provision of service, especially through registered post / mail, along-with acknowledgement.
• There is a limitation of 30 days (from arising of cause of action) for filing a complaint in the consumer court.
• Serving a 15 days legal notice is pre-requisite for filing claim in Consumer Court.

Consumer Complaint:
If matter is not resolved through legal notice, then consumer may file a case / claim on plain paper for redressal of his / her / their grievance before the Consumer Court within subsequent fifteen days.

• No need to hire a lawyer. You can file a complaint yourself on a plain paper
• No Court fee is required for filing claim before Consumer Court. It’s totally free of cost.