The National Bank of Pakistan’s (NBP) online services have remained largely inaccessible since the bank initiated a core banking system upgrade over two weeks ago, leaving thousands of users inconvenienced.
Despite assurances that services would be restored by April 14, customers continue to report a complete outage across the bank’s mobile app, online banking, and ATM services. Voice Of Customer has been flooded with complaints, with many users describing the situation as a “nightmare” and criticizing the bank’s lack of urgency.
One frustrated customer posted, “It’s been two weeks and the NBP app still isn’t working. The service is pathetic, showing a complete lack of care and responsibility towards customers.”
While the bank claims that branches and ATMs have remained “operational,” users say otherwise. NBP has yet to provide a definitive timeframe for full restoration of services, only stating that technical teams are “actively working” to stabilize systems.
As the outage continues, customers remain in the dark — and increasingly impatient.